COVID-19 Coronavirus Update 01.05.2020

Published 01 May 2020

Coronavirus COVID-19 Service Update – 1.5.2020

Emergency Repairs COVID-19 Response

Emergency repair response time: We aim to respond to requests within 2 hours (except in heating and hot water failure, in which there is a 4-hour response time) and complete repairs within 24 hours.

An emergency repair is classed as something that can immediately impact the health and safety of our residents, staff and the general public and/or something that may cause significant damage to our buildings.

Emergency repairs include, but are not limited to:

  • A water leak that cannot be contained,
  • Total loss of electricity or drinking water supply (where this is not a supplier issue),
  • Fire damage and flooding,
  • Major structural damage such as access paths and paving, walls, parapets, ceilings staircases, insecure external doors or ground floor windows, loose or detached handrails, bannisters etc.,
  • A complete loss of hot water at any time,
  • Complete loss of lighting to communal areas,
  • Serious blockages to main drains, if you only have one toilet in your home and it is broken or blocked and unusable,
  • A complete loss of heating (winter months only),
  • A blocked heating flue,
  • Unsafe electrical lighting or other fittings,
  • Disabled adaptations requiring repair, where failure to do so would greatly impact on quality of life or present a danger to residents and
  • Leaks from above which will cause damage to the fabric of the building or impact on the welfare of any residents residing below.

Noise and Antisocial Behaviour

Due to the “Stay at Home” COVID-19 restrictions, most of us are being confined to our homes for most of the day. More people are working from home and many children will also be doing schoolwork at home. As a result of the restrictions, we can all feel increased tension and frustration within the home and will probably be seeing and hearing more of our neighbours than we are used to.

With that in mind, we urge everyone to be considerate of their neighbours by thinking about how noise in and around your home could be affecting others. Likewise, we also urge everyone to be more tolerant, kind and patient – we are all in this together and the restrictions are in place to save lives. 

Please be mindful of the volume of TV’s and sound and keep the bass level down. Try to position any speakers away from adjoining walls, floors and ceilings. Standing speakers on an insulating material can also reduce the transmission of sound. 

Loud music/activity in the garden is also likely to affect your neighbours - try and keep it at or below conversation level or use headphones. Noise nuisance can be caused at any time of day or night.

If your neighbour raises concerns with you, be prepared to accept the noise is causing an issue for them and probably other neighbours too and turn the music/sound down or use headphones.

The current Government restrictions mean there should be no socialising with anyone you do not live with, including in any outdoor areas. Therefore, there should be no parties or social gatherings being held in or around your home.

Reporting Antisocial behaviour (ASB)

You can contact your Neighbourhood Officer with any ASB complaints, who can take action within our Anti-Social Behaviour policy. Any complaints concerning noise from a party or a social gathering will be investigated, as this is a breach of the Government’s COVID-19 instructions and the police have powers to enforce these new rules.

You can find your Neighbourhood Officer's contact details here.

Remember we are all being asked to stay at home to reduce the spread of COVID-19. 

We appreciate your cooperation in helping to keep everyone safe and well.

Safety at Home

Emergency services are stretched at present, so please take care whilst at home and take extra precautions when carrying out activities that may be cause injury to yourself or your family.  

You can find Fire Safety advice on the London Fire Brigade’s website:

Household Waste

As most of us are now staying at home, there will be an increase in household waste which will put pressure on waste and recycling services.

Here are some suggestions to reduce this waste:

  • Try to minimise the amount of rubbish, recycling and food waste you produce.
  • Avoid doing big clear-outs, which create more rubbish and recycling. Hold onto large items such as furniture and mattresses until the COVID-19 restrictions have been and then consider donating these items to a charity shop or utilising Freecycle.

Resident Training Grant

If you are studying, trying to get back into work or wanting to undertake training you may be entitled to a training grant from Housing for Women of up to £500. Please email and read more about the grant here (click here)

More Coronavirus Updates

You can read more of our COVID-19 service updates and advise here.



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