Housing for Women today announces the restructure of our Housing Team, increasing the number of frontline staff for our customers.
We have replaced our two Housing Officers and one Income Officer team structure with four Neighbourhood Officer positions. The new roles should be better for our customers and more fulfilling for our staff, enabling us to resolve issues faster – in most cases at the first point of contact.
Each Neighbourhood Officer is responsible for a patch of approx. 220 properties across two-four local authorities, meaning they can focus on getting to know customers, build relationships based on mutual trust and go the extra mile.
The new role aims to improve our estates by working with the local communities and a wide range of agencies to tackle issues which directly affect residents. The Neighbourhood Officers will be visiting their estates at least once a month to support residents and monitor the standard of services. They will also be a primary point of contact for all housing issues including estate management, rent, reporting anti-social activity and housing management issues (excluding repairs).
We recognise that the key to thriving, successful communities lies in empowering the people who live in them. The Neighbourhood Officers will be spending more time on-site in their respective patches, and will be on hand to help residents get involved with their community and landlord to ensure residents’ views are at the heart of our work. We encourage all residents to participate in resident involvement and offer a variety of activities including our Customer Panel.
Commenting on the news, Hony Premlal, Interim Director of Customer Services, added: “Putting the customer at the heart of everything we do is the overall objective of this new service. We’ve learnt that building relationships are paramount in improving the lives of our customers and their neighbourhoods in the long-term. I am confident that the newly created Neighbourhood Officer positions will enable us to achieve this, and strengthen our overall service provision.”