The Re-Place project helps women who have been trafficked into the UK and sexually exploited

By donating £5.00 you can support these women to rebuild their lives.

Text HFWX00 £5 to 70070

Donations will be deducted from your mobile phone credit or put onto your next bill.  Thank you.

ARE YOU EXPERIENCING DOMESTIC VIOLENCE?

IF YOU ARE UNSAFE OR IN DANGER PLEASE CALL 999.

More information about domestic violence (including telephone numbers for advice and referrals.)

(Information on browsing the web privately)

Opinion Poll:

Should social housing tenancies be for life?








Results

Welcome to Housing for Women's website

Housing for Women is dedicated to providing homes for women living in London who are in the greatest housing need especially those rejecting domestic violence and other forms of violence. We provide safe and secure family accommodation for women with children and flats for single women. As a provider of general needs accommodation we aim to provide a service to our tenants that matches the best and exceeds it where the needs of our tenants demands this. We actively foster positive relationships with our boroughs, our funders and our regulators. We also work in partnership with some of the best developing Housing Associations in London who support us in building high quality homes for women. We provide homes in south-east London and West London including refuges from Domestic violence.

We champion supported housing projects that combat violence against women and we develop move-on accommodation for those projects to enable women to get back into normal life.

Read more: About Housing for Women

Annual Review 2011-2012

Attention: open in a new window. PDFPrintE-mail

annualreview_2012_cover

 

Housing for Women are pleased to announce their Annual Review 2011-2012.

Please click here to download a PDF copy.

All tenants should have received a copy of the Annual Review by post already.

If you haven't yet received one, please contact the Administration Team at Blue Star House to request a copy.

 

Rent Payment Issues

Attention: open in a new window. PDFPrintE-mail

Rent Payment Options

As of 1 April 2012 rent payment options are as below:

1. Pay at the post office or any PayPoint outlet with your rent card.  If you lose your rent card  you can order a replacement card to be sent to you at home.  Call the Finance team on 020 7501 6123.  (If this happens more than three times you will have to pay a £2.00 charge for a replacement.)

2. Set up a Direct Debit.  Call HfW and ask the Finance Officer to arrange this for you if you do not have one set up already.

3. Pay over telephone  - via Allpay

0844 225 5729 calls cost 5 pence per minute from UK landlines.  (Have your rent card number and debit/credit card to hand)

01432 852 300 calls cost 8 pence per minute (standard call cost) Option 3 on the automated menu.

Calls may cost more from moblie phones depending on provider and call plan.

4. Internet payment.  Log on to www.allpayments.net.  (Have your rent card number and debit/credit card to hand)

5. Payment through your bank's internet banking service.  Ask the Finance Officer for HfW' bank details.

6. Payments can be taken by HFW over the phone with a debit/credit card but should be approved first by your housing officer as this is the most expensive option for Housing for Women

7. Payment by cheque sent direct to HfW.

Please contact your Housing Officer if you have any questions.

 

 

 

Bounced Cheques

We are going to start charging for bounced cheques which cost the Association £6.  We do not feel that it is fair for other tenants to pay for this.  In future £6 will be charged to the tenant's account if a cheque is refused payment.

 

Tenants Newsletter Winter 2011

Attention: open in a new window. PDFPrintE-mail

We are pleased to announce the release of the latest Tenants Newsletter, for Winter 2011.

Please click here to download a PDF version of the newsletter.

 

   

Tenants Survey 2011

Attention: open in a new window. PDFPrintE-mail

tenants_survey_2011_frontpage

 

We are pleased to present  the results of our latest Tenants' Survey. It is carried out every three years by an independent organisation.

Please click here to download a PDF of the survey.

 

 

Making a complaint

Attention: open in a new window. PDFPrintE-mail

Our complaints procedure for tenants was last reviewed in November 2009.  If you wish to make a complaint then please read the leaflets first as they set out the procedure.  Complaints may be made on the phone, by email, in writing or use the complaint form on the website (you will have to login in first.)

Complaints Procedure sets out out the full procedure including the service standards

Complaints Procedure Leaflet is a summary version that includes the definition of a complaint

Our tenants panel looked at our complaints procedure and made a few refinements to the procedure and the leaflet.  We hope that tenants will find it easier to use.  The Tenants' panel also reviews complaints after they have been investigated and we try to use this to improve our service to you.

   

Re-Unite South London - A Fresh Start for Mothers and Children

Attention: open in a new window. PDFPrintE-mail

Mothers leaving prison are often stuck in a 'Catch-22' situation on release, preventing them from being re-united with their children, because they do not have suitable housing.

If her children are not in her care when she is released, a mother is unlikely to be given priority status by housing authorities. However, if she does not have stable accommodation, then her children will not be returned to her care.

Re-Unite South London is a housing project that re-unites mothers with their children following the mother’s release from prison. It is a partnership between Commonweal Housing and Housing for Women.  Re-Unite South London has housing in the boroughs of Greenwich, Lewisham and Southwark and provides support and accommodation for women and their children for up to two years after their release.

Read more: Re-Unite South London - A Fresh Start for Mothers and Children