Annual Review 2011-2012
Housing for Women are pleased to announce their Annual Review 2011-2012.
Please click here to download a PDF copy.
All tenants should have received a copy of the Annual Review by post already.
If you haven't yet received one, please contact the Administration Team at Blue Star House to request a copy.
Rent Payment Issues
Rent Payment Options
As of 1 April 2012 rent payment options are as below:
1. Pay at the post office or any PayPoint outlet with your rent card. If you lose your rent card you can order a replacement card to be sent to you at home. Call the Finance team on 020 7501 6123. (If this happens more than three times you will have to pay a £2.00 charge for a replacement.)
2. Set up a Direct Debit. Call HfW and ask the Finance Officer to arrange this for you if you do not have one set up already.
3. Pay over telephone - via Allpay
0844 225 5729 calls cost 5 pence per minute from UK landlines. (Have your rent card number and debit/credit card to hand)
01432 852 300 calls cost 8 pence per minute (standard call cost) Option 3 on the automated menu.
Calls may cost more from moblie phones depending on provider and call plan.
4. Internet payment. Log on to www.allpayments.net. (Have your rent card number and debit/credit card to hand)
5. Payment through your bank's internet banking service. Ask the Finance Officer for HfW' bank details.
6. Payments can be taken by HFW over the phone with a debit/credit card but should be approved first by your housing officer as this is the most expensive option for Housing for Women
7. Payment by cheque sent direct to HfW.
Please contact your Housing Officer if you have any questions.
Bounced Cheques
We are going to start charging for bounced cheques which cost the Association £6. We do not feel that it is fair for other tenants to pay for this. In future £6 will be charged to the tenant's account if a cheque is refused payment.
Tenants Newsletter Winter 2011
We are pleased to announce the release of the latest Tenants Newsletter, for Winter 2011.
Please click here to download a PDF version of the newsletter.
Tenants Survey 2011
We are pleased to present the results of our latest Tenants' Survey. It is carried out every three years by an independent organisation.
Please click here to download a PDF of the survey.
Making a complaint
Our complaints procedure for tenants was last reviewed in November 2009. If you wish to make a complaint then please read the leaflets first as they set out the procedure. Complaints may be made on the phone, by email, in writing or use the complaint form on the website (you will have to login in first.)
Complaints Procedure sets out out the full procedure including the service standards
Complaints Procedure Leaflet is a summary version that includes the definition of a complaint
Our tenants panel looked at our complaints procedure and made a few refinements to the procedure and the leaflet. We hope that tenants will find it easier to use. The Tenants' panel also reviews complaints after they have been investigated and we try to use this to improve our service to you.
Re-Unite South London - A Fresh Start for Mothers and Children
Mothers leaving prison are often stuck in a 'Catch-22' situation on release, preventing them from being re-united with their children, because they do not have suitable housing.
If her children are not in her care when she is released, a mother is unlikely to be given priority status by housing authorities. However, if she does not have stable accommodation, then her children will not be returned to her care.
Re-Unite South London is a housing project that re-unites mothers with their children following the mother’s release from prison. It is a partnership between Commonweal Housing and Housing for Women. Re-Unite South London has housing in the boroughs of Greenwich, Lewisham and Southwark and provides support and accommodation for women and their children for up to two years after their release.
Read more: Re-Unite South London - A Fresh Start for Mothers and Children