Social media policy

Guidelines for our online community

Housing for Women's social media is a place where people can come for information, organisational updates, and community. In order to maintain a space where everyone feels comfortable we have established some guidelines to follow while you engage with our social media channels and community members.

We are committed to communicating with our community with respect, integrity and transparency, and in return expect the same from and within our online community. If we see something that is in breach of the guidelines, or could cause offence, you could see your posts removed.

If you repeatedly disregard the guidelines, you could be banned from engaging with our social media channels and online community.


The Housing for Women social media channels are open forums for our audience to gain and share information with us and with the rest of the Housing for Women online community.

Please do not post any statements that could be offensive or insulting to others in the community.

Any posts that include profanity, inappropriate or threatening language, personal insults, or are off-topic and could be deemed offensive to others could be removed.


Please avoid posting any personal information. Avoid identifying or discussing other individuals.

Any posts that include an email address, phone number, mailing address, or other personal information will be removed.


Please avoid posting any false or misleading information about Housing for Women or any third party contracted by Housing for Women.

Please avoid posting any content that is untrue or speculation regarding Housing for Women.

Feedback and Support

We want our social media channels to be a place where you can find and share information and support.

If you have a query or concern about any of the work we do at Housing for Women, please feel free to contact us through our social media channels. If you are a Housing for Women resident looking for information or help, you can message us directly and someone will get back to you. Please note our social media channels are monitored Monday-Friday, 9.00am – 5.00pm.

There are many other ways to get in touch with us, if social media is not your preferred method of communications. Find out more about your options by reading our full Complaints ProcedureComplaints & compliments.