Housing For Women

Report a Repair

If you are a resident and need to report a repair, you can do so using the online Customer Portal.

You can also email repairs@h4w.co.uk or call us on 0207 501 6120 and press 3 for repairs.

We are open Monday to Friday 9 am – 5.00 pm

For emergency repairs outside of these hours please call 0207 501 6120, press 3 for repairs, and your call will be diverted to an out of hours service that will be able to assist you.

If you are a supported housing or refuge resident, please report your repair to Housing for Women staff at your premises.

Repair response times

Housing for Women puts repairs into three categories. Each have a maximum response time to complete the job:

Emergency - 4 hours (to attend and make safe)
Urgent – 5 working days
Routine - 20 working days

Emergency Repairs

Repairs which affect your immediate health and safety or will severely damage the dwelling if they are not dealt with promptly. Housing for Women and our contractors will respond to emergency repairs within a maximum of 4 hours. If it is out of hours and depending on the nature of the repair, we may only make safe and return to complete the work on the next working day.

Urgent Repairs

Repairs which need to be carried out quickly but do not pose an immediate threat to your safety or the structure of the building. Housing for Women and our contractors will respond to urgent repairs within a maximum of 5 working days.

Routine Repairs

Repairs of a minor nature with little inconvenience to you or damage to the dwelling. Housing for Women and our contractors will respond to routine repairs within 20 working days.

What you need to tell us when you report a repair

Your name
Your address
The type of property – house or flat
Your day time contact number
Your day time email address
When will someone be at home for the work to be undertaken (Monday to Friday)

Repairs we are responsible for

Heating and hot water systems
Electrical wiring, sockets and light fittings
Plumbing
Roofs, outside walls, windows and doors
Chimney stacks and flues
Drains, gutters and down pipes
Inside walls, floors, ceilings and doors
Kitchen units and worktops
Baths, basins and toilets (not blockages inside the home)
Internal and external common areas including lifts
Gas pipes and equipment supplied by Housing for Women
Pathways and steps around your home
Repairs to boundary walls/fences
Garages and stores that are built into the property
External decorations
Internal decorations, only when making good following a repair

Repairs you are responsible for

Internal decoration
Replacing battery smoke alarms
Replacing light bulbs
Replacing keys and locks when the keys have been lost
Clearing blockages to baths, toilets and basins
Repairs to internal doors and locks
TV aerials and satellite dishes, unless it is a shared aerial
Phone lines, satellite and cable TV, and internet connections
Garden sheds
Loss of power due to a faulty appliance
Adapting doors to fit carpets, unless fitted by us
Moving kitchen cupboards
Toilet seats
Shower curtains
Damage to your possessions from water
Replacing glass in doors and windows, unless due to fair wear and tear or criminal damage

If you find it difficult to fulfil your repair responsibilities due to age, illness or disability, we may still be able to help you. If this is the case, please contact us.

Getting your repairs done

Housing for Women wants all our residents to live comfortably and safely in the properties we provide for them. To achieve this, we take great pride in providing the best maintenance and repairs we possibly can.

Keeping your home in a decent, safe condition is a key part of being a good landlord. Here's a snapshot of what our repairs service got up to in a year:

£614,000 spent on repairs and maintenance of buildings
3567 repairs completed at residents' request
24 boilers renewed at a cost of £47,352

If you are using a shared computer, or simply do not want other people to see that you have visited the Housing for Women website, you may want to hide your internet viewing history.

Internet Explorer

When InPrivate Browsing is turned on, you will see this indicator in the address bar

InPrivate Browsing helps prevent Internet Explorer from storing data about your browsing session. This includes cookies, temporary Internet files, history, and other data. Toolbars and extensions are disabled by default

Browsers store some info—like your search history—to help improve your experience on the web. When you use InPrivate Browsing, info like passwords, search history, and page history is deleted once you close the tab.

To open an InPrivate Browsing session, right–select the Internet Explorer icon on the taskbar, and select Start InPrivate Browsing. Or if you have already opened Internet Explorer select the Settings icon to the extreme right side of the address bar. Doing so will present a list of options, one of which reads Safety. Selecting this option presents another set of options, one of which is InPrivate Browsing. Clicking this option will open a new window allowing private browsing, and which can be closed with a single click.

Firefox

As you browse the web, Firefox remembers lots of information for you - like the sites you've visited. There may be times, however, when you don't want people with access to your computer to see this information. Private Browsing allows you to browse the Internet without saving any information about which sites and pages you’ve visited.

There are two ways to open a new Private Window.

Open a new, blank Private Window
Click the menu button and then click "New Private Window".
Open a link in a new Private Window
Right-click on any link and choose "Open Link in New Private Window" from the context menu.

Safari

When you use Private Browsing windows, Safari doesn’t save your browsing history, and it asks websites you visit not to track you.

To use Private Browsing: Choose File > New Private Window, or switch to a Safari window that’s already using Private Browsing. A window that’s using Private Browsing has a dark Smart Search field with white text.

Chrome

If you don’t want Google Chrome to save a record of what you visit and download, you can browse the web privately in Incognito mode.

The method for starting Incognito may very depening on the PC you are using. The default method in Chrome is to click on the 3 dots to the extreme right side of the address bar. Doing so will present a list of options, one of which is New Incognito Window. Clicking this option will open a new window allowing private browsing, and which can be closed with a single click.

How Incognito mode works
Incognito mode opens a new window where you can browse the Internet in private without Chrome saving the sites you visit. You can switch between an Incognito window and any regular Chrome browsing windows you have open. You'll only be in Incognito mode when you're using the Incognito window.

Others can see some information
Incognito mode only prevents Chrome from saving your site visit activity. It won't stop other sources from seeing what sites you’ve visited, including:

Your Internet service provider
Your employer (if you're using a work computer)
The websites you visit themselves

Downloads are saved to your computer
Chrome won’t save a record of the files you download in Incognito mode. However, the downloaded files will be saved to your computer’s Downloads folder, even after you close your Incognito tabs. You and anyone who uses your computer can see and open the files.

COOKIE NOTICE: Housing For Women uses cookies to store information on your computer, in order to improve your experience when using our website. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site (using your browser), but parts of the site may not work. To find out more about the cookies we use and how to delete them, Read More.