At Housing for Women, it’s important to know how we are performing.

That's why we have asked Acuity, an independent customer research and insight company, to conduct a Tenant Satisfaction Survey on our behalf.

This will be the second survey we have carried out in 2023 - the first one was conducted in the spring.

Having listened to the feedback you gave us earlier in the year, we are eager to know if the changes and actions we have implemented since then have improved our service to you.

This is your chance to again tell us:

• How we are doing as your landlord
• How you feel about your neighbourhood
• How you feel about your health and wellbeing
• How you are managing your financial wellbeing
• How we can improve

and

• What you would like us to do in the future

Don't worry; your feedback is confidential - Acuity will send us your responses without identifying you unless you give permission.

Win a prize

On completion of the survey, your name will then go into a hat to win one of two Samsung Galaxy A8 tablets, which have all been kindly gifted by our contractors and partners.

So, what happens next?

Over the coming weeks, Acuity will be getting in touch to complete the survey over the phone.

or

Posting a survey to your home for you to complete

or

You can also complete the survey online if you prefer. We will send you a link when ready.

We will publish the survey results on our website.

Thank you in advance for completing this important survey. If you have any questions or queries once the survey has been sent out, feel free to contact Acuity on 01273 287114.