Governance and decision making

This section provides information about Housing for Women, how we are governed, and how we make important decisions. We are committed to being open and transparent so that our tenants can easily access the information they need.

Senior Staff and Leadership

  • We publish details of our Executive Team, who are responsible for leading Housing for Women and delivering our services.

How We Are Run

Our Board is responsible for setting the overall direction and strategy of Housing for Women. The Board oversees the organisation and ensures that our Executive Team manages day-to-day operations effectively and in the best interests of residents.

How We Make Decisions

Housing for Women is governed by a Board that provides overall leadership, strategic direction, and oversight of the organisation. The Board is responsible for setting the organisation's vision, values, strategic objectives, and key policies, while ensuring effective governance, financial viability, regulatory compliance, and risk management. The Board works in partnership with the Executive Team but retains ultimate accountability for the organisation's performance and long-term success. 

The Board is supported by two committees: 

Audit & Risk Committee (ARC) 
 The ARC provides independent assurance to the Board on the effectiveness of HfW's internal controls, risk management, governance, and audit arrangements. The Committee reviews financial reporting, risk management frameworks, internal and external audit findings, procurement activity, and compliance matters, helping the Board safeguard the organisation's assets, reputation, and resources. 

People & Customer Committee (PCC) 
 The PCC oversees matters relating to people, customers, and governance succession. The Committee reviews and recommends Board and committee appointments, oversees the Customer Strategy and People Strategy, monitors customer engagement and satisfaction, scrutinises customer-related performance, and provides oversight of executive remuneration and succession planning. 

Together, the Board and its Committees provide robust governance, effective scrutiny, and strategic oversight to support HfW in delivering its objectives and services to customers

[add graphic]

Our Board Terms of Reference

Click here to download documents

Tenant Engagement Strategy

(Information to follow)

How We Prioritise Complaints

Our complaints process explains how we handle complaints fairly, consistently, and in line with the Housing Ombudsman's Complaint Handling Code. It also explains how complaints are assessed, prioritised, and resolved.