Further Information
STAIRs help residents access information about their homes, services and landlord.
If you cannot find the information you are looking for, need information in a different format, or believe information that should be published under STAIRs is missing, please contact us.
We are committed to providing information that is clear, accessible and easy to understand, helping residents stay informed and involved in decisions that affect their homes and communities.
Contact us
If you need help accessing, navigating or understanding information within this publication scheme, please contact us at customer.service@h4w.co.uk.
You can also contact us if you believe information that should be included in our STAIRs publication scheme is not currently available. We will review your request and respond within 30 calendar days. In some circumstances, we may need additional time, and we will let you know if this applies.
Information Requests
From April 2027, residents will have a legal right to request information about how social landlords manage homes and deliver services. We are currently developing our process for responding to these requests and will publish further information before the new requirements come into effect.